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Support Docs

Welcome to Support

We use this site to document ways to help out in Astro community support efforts.

How can you Contribute to Support?

  • Answering questions in #support (note: mention #support-ai?)
    • Providing a reference from Astro docs is highly recommended (see knowledge base)
    • Providing a working example that solves their problem
    • Instead of providing a specific solution, try to provide a general solution that can be applied to similar problems
  • Answering questions on Support Squid StackOverflow or Reddit (note: expand to give brief instructions & links to SO guides)
  • Sorting GitHub withastro/astro issues, contributing with comments, tests, reproductions, or even fixes.
  • How support squad can help docs: https://contribute.docs.astro.build/roles/support-squad/

Roles

  • Support Squad: Anyone can assign themselves the “Support Squad” role in the Channels & Roles section of the Astro Discord server. This helps let others know you’re interested in helping, and may be occasionally mentioned for support related events.
  • Support Patrol: A role for people who have been actively helping others in the Astro community.

Providing Support

Searching for Previous Answers

Discord provides built-in search features, both for the server, and for each forum. The server-wide search is much more feature complete, and is the one we’d recommend using.

Handling Situations

reusable phrases, how to exit a situation, etc.

Knowledge Base