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Support Docs

Welcome to Support

We use this site to document ways to help out in Astro community support efforts.

How can you Contribute to Support?

Section titled “How can you Contribute to Support?”
  • Answering questions in #support
    • Providing a reference from Astro docs is highly recommended (see “Knowledge Base”)
    • Providing a working example that solves their problem
    • Instead of providing a specific solution, try to provide a general solution that can be applied to similar problems
  • Answering questions in our Github Community Support Discussions
  • Answering questions on StackOverflow or Reddit
  • Sorting GitHub withastro/astro issues, contributing with comments, tests, reproductions, or even fixes.

See this guide for tips on how to help answering questions in general.

Roles

Section titled “Roles”
  • Support Squad: Anyone can assign themselves the “Support Squad” role in the Channels & Roles section of the Astro Discord server. This helps let others know you’re interested in helping, and may be occasionally mentioned for support related events.
  • Support Patrol: A role for people who have been actively helping others in the Astro community.

Providing Support

Section titled “Providing Support”

Discord and GitHub provide built-in search features, both for the server, and for each forum / discussion. For Discord, the server-wide search is much more feature complete, and is the one we’d recommend using.

Knowledge Base

Section titled “Knowledge Base”