How to Invite to Support Patrol

@support-patrol is a role for people who have been actively helping others in the Astro community, for example:

• Helping in #support threads
• Helping in channels like #general, #starlight, #framework, #integration, etc.
• Helping in Astro repos with issues and PRs
• Helping outside of the Astro community in places like Stack Overflow, Twitter/X/Bluesky, Mastodon, Reddit, Twitch/Youtube streams, etc.

Nominating

If you are in @support-patrol and you have noticed someone actively helping others you can invite them to the role.

To nominate someone, create a thread in the #support-squad channel nominating the person, for example:

I want to nominate @[name] for @support-patrol, they have been really great at helping people in #support threads!

Create a poll with three options: Agree (👍), Abstain (😐), Disagree (👎) that lasts for a week.

Voting

Once someone has been nominated for the @support-patrol role, anyone can vote in the poll. If you do not know anything about the nominee, it is best to abstain from voting.

If the nomination message receives at least 4 positive reactions (👍) after 72 hours, it is considered a passing vote. Before assigning the @support-patrol role, make sure to delete the thread, as the nominee will be able to view the channel history.

Inviting

After a nomination vote has passed, the nominator can send a private DM to invite the nominee or ask a @support-mod to do it.

This invitation should include:

• An invitation to the role
• An explanation of what the role is
• A thank you for their help

Invite Template

Feel free to modify this template as you see fit!

:wave: Hey [Name]!

The Support Squad in the Astro Discord wants to invite you to the @support-patrol role, would you like to join?

This role is all about recognizing you as an active helper in the community and gives you the option to be involved in (or at least, an observer to!) our support efforts at a deeper level.

You are invited to take part in our discussions in the private #support-squad channel about how we provide support to the community, analyze metrics, plan meetings. We also get briefed by core on upcoming features, docs changes etc. Your name will appear higher in the role list and you may get pinged if someone needs help, although this can be disabled, just like any other Discord notification.

There are no commitments or requirements for joining. This is an opportunity for us to recognize the efforts that you have already demonstrated, and to let other community members know that you are a trusted support giver. Becoming a Support Patrol member means you’re a friendly presence in the community, someone others can trust for guidance.

Let us know if you are interested. Either way, thanks for helping others around the community and being awesome! :green_heart:

Welcoming

When the nominee accepts the invite and gets the role, give them a warm welcome in the #support-squad channel and provide a link to this website for relevant information! 🎉